Privacy Policy

Last updated: September 26, 2026

This Privacy Policy explains how the personal data of users of the Seyyah SRguideX application (the "App") is collected, used, stored and protected. By using the App, you are deemed to have accepted this policy.

This is an English translation provided for convenience. In case of any discrepancy, the Turkish version prevails.

1. Data We Collect

Our App collects data in the following categories:

  • Account Information: First name, last name, email address, profile photo and other information entered when creating an account.
  • Location Data: Real-time GPS location while a tour is active and the user has granted permission. Location is shared only for the duration of the tour.
  • Audio Data: An audio stream is transmitted while you are connected to the live audio guiding channel. Audio is not recorded on our servers; it is used only for real-time transmission.
  • Messages and Communication Data: Text messages and media files shared in the group chat.
  • Gallery and Photos: Photos that users upload to the tour.
  • Device Information: Operating system version, device model and app version, collected for debugging and compatibility purposes.
  • Usage Data: In-app interactions, pages opened and feature usage statistics.

2. How We Use Data

The data we collect is used only for the following purposes:

  • Providing tour guiding and group management services
  • Operating live audio and location sharing features
  • Enabling communication between group members
  • Operating the SOS emergency alert system
  • Ensuring app security and stability
  • Responding to user support requests
  • Producing anonymous statistics to improve service quality

Your data is never shared with or sold to third parties for advertising purposes.

3. Location Data

Location data is shared only while you are actively participating in a tour and the app is open in the foreground. Location sharing stops automatically when the tour ends or when you close the app. If you deny the location permission, the app continues to work, but map and location-based features are disabled.

The background location permission is used only to show group members on the map during an active tour. It is never used for marketing, analytics or third-party sharing.

4. Third-Party Services

Our App uses the following third-party services:

These services may process data under their own privacy policies. We recommend reviewing them.

5. Data Security

We take the following technical and administrative measures to protect your personal data:

  • All data transmission is encrypted with HTTPS/TLS.
  • Through Firebase security rules, only authorized users can access your data.
  • Audio streams are not recorded on our servers; they are discarded after real-time transmission.
  • Passwords are never stored in plain text.
  • Security vulnerabilities are patched as soon as possible once identified.

6. Data Retention

Your data is kept as long as your account is active. When you delete your account, your personal data is permanently deleted from our systems within 30 days. Where legal obligations require it, data may be kept for the period permitted by the relevant legislation.

7. Children's Privacy

Our App is not directed at children under 13, and we do not knowingly collect data from this age group. If you are a parent or guardian and become aware that a child has provided data, please contact us and we will delete it immediately.

8. Your Rights

Under the Turkish Personal Data Protection Law No. 6698 (KVKK), you have the right to:

  • Learn whether your personal data is being processed
  • Request information about your processed data
  • Learn the purpose of processing and whether data is used in line with that purpose
  • Know the third parties to whom data is transferred, in Turkey or abroad
  • Request correction of incomplete or inaccurate data
  • Request deletion or destruction of your data
  • Request that third parties to whom data was transferred be notified of these actions
  • Object to outcomes against you arising from analysis solely by automated systems
  • Claim compensation for damages arising from unlawful processing

To exercise your rights, contact us at [email protected].

9. Permissions

Our App requests the following permissions:

  • Location (Precise / Background): To show group locations on the tour map
  • Microphone: For the live audio guiding feature
  • Camera: To take photos and upload them to the gallery
  • Storage / Photo Library: To select and download photos from the gallery
  • Notifications: For tour announcements and SOS alerts
  • Internet: For all network-based features to work

All permissions are optional. If you do not grant a permission, only the related feature is disabled.

10. Cookies and Local Storage

The mobile app does not use cookies. Only your device's local storage (SharedPreferences) is used to store your preferences and session information. This data never leaves your device.

11. Website and Agency Panel

The name, email, phone, company and message you submit through the contact form on srguidex.com are stored on Google Firebase solely to respond to your request, and may be deleted once your request has been resolved.

Sign-in to the agency panel uses Firebase Authentication; the session is kept in your browser's local storage. The website does not use advertising or tracking cookies; your light/dark theme preference is stored only in your browser.

12. Changes to This Policy

We may update this privacy policy from time to time. We will show a notice in the app for significant changes. You can always find the current policy on this page. Continuing to use the app after a change means you accept the updated policy.

13. Contact

For questions about our privacy policy or the processing of your personal data:

We will respond to your request within 30 days.

14. Data Controller Contact Details